Introduction: Where the Relationship Truly Begins
For most equipment manufacturers, the project ends when the installation is complete. For Datar Engineering & Consultancy Pvt. Ltd., that’s precisely where the journey begins.
The company’s philosophy goes beyond “building VRCs.” It’s about building trust — ensuring every client feels confident, supported, and secure long after the VRC/lift has been installed.
In material handling, the true measure of engineering excellence is not just how a lift performs on day one, but how it continues to perform year after year — safely, smoothly, and sustainably.
That’s why Datar’s after-sales service and training ecosystem is designed as an extension of its ergonomic (designed for efficiency and comfort in the working environment) philosophy: focused on people, precision, and partnership.
Because for Datar, a lift isn’t just a hunk of steel; it’s a system that integrates your growth with your business, your people, and your goals.
The Invisible Backbone of Engineering Excellence
Most organizations focus heavily on design, production, and delivery — the tangible milestones of a project. But what happens afterward often determines whether that equipment remains an asset or becomes a liability.
Studies across industries reveal that up to 70% of industrial lift downtime results from inadequate training or poor maintenance practices. Even the best-built machine can underperform without skilled operators or timely upkeep.
This is why after-sales service is not an accessory at Datar Engineering; it’s a core component of the company’s value system.
Datar’s Philosophy in a Line:
“We don’t just install lifts — we install confidence.”
The company’s after-sales ecosystem ensures that clients don’t just receive a product but a long-term performance partnership.
The Human Element — Training as the First Layer of Safety
A lift may be engineered for precision, but it is humans who operate it daily. Ergonomic safety begins the moment an operator steps up to the control panel — and that’s why Datar prioritizes comprehensive, on-site training as part of every project handover
1: Hands-On Operational Training
Immediately after installation, Datar’s engineers conduct structured training sessions covering:
- Lift basics: Components, control interface, and key functions.
- Loading best practices: Positioning, weight distribution, and load limits.
- Safety interlocks: Understanding door sensors, overload alarms, and emergency brakes.
- Emergency response: How to safely shut down and recover from unexpected events.
- Daily inspection routine: A checklist for pre-use safety verification.
These sessions are interactive, often conducted in the client’s own workspace so operators can learn within their real environment — enhancing recall and confidence.
2: Multi-Level Training for Teams
Datar recognizes that every organization has different stakeholders:
- Operators need functional clarity.
- Supervisors need maintenance awareness.
- Management needs performance insights.
Hence, training modules are layered — from operational handling to management reporting — ensuring every level of the client’s team understands their role in maintaining ergonomic safety.
3: The Human-Centric Approach
Training is not limited to instruction; it’s a conversation. Datar’s trainers invite questions, listen to operator challenges, and observe real-time handling to fine-tune guidance. This empathetic, on-ground engagement aligns with the company’s “family ethos” — treating clients and their teams as collaborators, not customers.
Service That Stays — The Datar After-Sales Model
Datar’s after-sales service operates on three principles — Prevent, Respond, Improve.
1 Prevent — Scheduled Maintenance & Safety Audits
Preventive maintenance is the first line of defense against downtime and degradation. Datar provides:
- Periodic inspections: Every few months, engineers perform multi-point checks on hydraulic systems, limit switches, control panels, and structural joints.
- Lubrication schedules: Oils, greases, and hydraulic fluids are replaced at precise intervals to prevent mechanical fatigue.
- Sensor calibration: Ensuring load and proximity sensors remain accurate for operator safety.
- Performance benchmarking: Comparing lift speed, noise levels, and vibrations against baseline parameters.
Preventive maintenance not only extends the machine’s lifespan but also keeps operators’ working conditions ergonomically sound — smooth motion, predictable response, zero strain.
2: Respond — Rapid Support & On-Site Assistance
Even with robust systems, unplanned issues can arise — especially in high-throughput environments like warehouses or hotels operating round the clock. Datar maintains a 24×7 service helpline and regional on-call technicians across key industrial zones.
If a breakdown occurs, the team’s average on-site response time is under 24 hours for metro locations. They diagnose issues, carry spare components, and ensure minimal disruption to client operations.
Each service call is logged in Datar’s internal system for traceability — ensuring transparent tracking and accountability.
3: Improve — Continuous Feedback & Upgrades
After-service follow-ups aren’t just courtesy calls — they’re part of a structured feedback system.
Clients share insights on:
- Operator comfort and ergonomics.
- Changes in workflow or material types.
- Desired speed or capacity adjustments.
Based on these insights, Datar’s engineering team recommends small upgrades — a faster actuator, a wider platform, or new safety sensors — ensuring each lift continues to evolve with the client’s needs.
The Ergonomic Ripple — Why Training and Service Protect People?
It’s easy to measure mechanical performance — speed, load capacity, or energy efficiency. But the real success of ergonomic design lies in how it protects human well-being over time.
1: Reducing Fatigue & Strain
Regular service keeps movements smooth, reducing vibration and mechanical jerk — the two biggest contributors to operator strain. This ensures not just productivity but physical comfort, day after day.
2: Building Operator Confidence
Trained operators trust the system they use. They move faster, make fewer errors, and take pride in working with modern, safe equipment. This psychological safety translates into lower stress and higher morale.
3: Lowering Incidents, Raising Reliability
When operators are trained and machines are maintained, accidents become rare. Across Datar’s client base, lifting-related incidents dropped to near zero in the first year of adopting ergonomic systems with after-sales training.
4: Creating a Culture of Safety
Datar’s goal is not just to install safe equipment but to help organizations internalize a culture of safety and ergonomics — where every worker feels that their comfort matters as much as output.
Systematic Support — How Datar Structures Its After-Sales Network
Behind every smooth client experience is a meticulously organized service framework.
1: Regional Support Clusters
Datar maintains service teams in key industrial corridors — Pune, Mumbai, Bengaluru, Hyderabad, and NCR — allowing quick mobilization and local familiarity with site conditions.
Every lift delivered comes with a comprehensive owner manual including:
- Installation date and model details.
- Maintenance schedule and checklists.
- Contact details for regional engineers.
- Warranty and parts replacement history.
This documentation ensures clients never lose track of service timelines — a critical factor for compliance and safety audits.
3: Preventive Maintenance Contracts (PMCs)
Many clients opt for annual or bi-annual PMCs, which include:
- Pre-scheduled visits.
- Spare part replacements.
- Technical performance reports.
- Operator refresher training.
These contracts guarantee predictability — no sudden expenses, no surprise failures.
4: Spare Parts & Component Readiness
Datar’s Pune hub maintains a large inventory of commonly required components — motors, sensors, control boards, and interlock systems — ensuring swift replacement and minimal downtime.
Partnership in Progress — When Clients Become Collaborators
Datar’s approach to after-sales isn’t transactional; it’s relational. Each feedback cycle is a source of innovation.
Many of the company’s product improvements — like bellow doors, fingerprint scanners, thermal sensors etc— originated from client conversations post-installation.
“Our best engineers are sometimes our clients,” laughs one senior project manager at Datar.
Examples of Client-Driven Enhancements:
- Hospitality Sector: Smooth start-stop to prevent spillage of liquid consumables because of jerk.
- Automotive Sector: Introduction of aesthetic transparent side panels for manufacturing facilities seeking premium visuals guided factory tours.
- Warehousing Sector: VRC operations interlocked with fingerprint validation system to be operated only by designated persons.
Each innovation loops back into Datar’s R&D pipeline — ensuring that service isn’t just support; it’s a channel for continuous product evolution.
Beyond Support — Nurturing the People Behind the Machines
Datar’s ethos stems from its roots as a family-run business with an inclusive, empathetic culture.
This ethos extends naturally to clients — who are treated as part of the same ecosystem of care.
When an operator calls for help, Datar’s service team doesn’t see it as a complaint; they see it as an opportunity to support another professional doing their job well. That small difference in attitude creates a big difference in experience.
The company also invests in:
- Periodic safety awareness drives with clients’ staff.
- Digital communication groups for instant support.
- Recognition programs where Datar celebrates clients achieving safety milestones.
Because ultimately, success is not about how many lifts are sold — but how many people work safely with them.
The Datar Difference — A Culture That Keeps Lifting Standards
Datar’s service promise is built on consistency and conscience. Where many companies use service as a sales lever, Datar uses it as a relationship lever.
- Human touch in every call.
- Proactive prevention instead of reactive repair.
- Continuous improvement through shared learning.
- Sincere ownership — every client’s safety is personal
This is why over 80% of Datar’s clientele have returned for repeat projects or referred the brand within their networks — spanning hospitality chains, automotive OEMs, e-commerce hubs, and industrial developers.
Conclusion: Service as a Promise, Not a Department
In the world of industrial engineering, machines are easy to replicate. What’s rare — and irreplaceable — is commitment.
Datar Engineering’s after-sales and training philosophy transforms machines into meaningful partnerships.
Every lift that leaves their factory carries a silent promise: “We’re with you, every floor of the way.”
Because at Datar, service is not the end of a project — it’s the beginning of trust.
